CRM Associate

Job Description

We are looking for a detail-oriented CRM Associate to support the management of customer relationships and internal sales workflows. This role involves maintaining customer data, tracking leads and ensuring smooth communication between the sales team and clients.

This is an excellent opportunity for someone who enjoys working with data, systems and customer interactions while building a strong foundation in business operations.

Key Responsibilities:

• Manage and update customer information in the CRM system (Zoho CRM)
• Talk to customers on a daily basis, respond to their queries and ensure their concerns are addressed promptly.
• Track leads, enquiries and customer interactions accurately
• Coordinate with sales and operations teams for lead follow-ups
• Maintain organized records of customer communications and activities
• Generate reports and summaries for internal teams

Skills Required:

• Basic understanding of CRM tools or data management systems
• Strong attention to detail and organizational skills
• Good communication and coordination abilities
• Comfortable working with spreadsheets and digital tools

Freshers are welcome to apply. This role offers strong exposure to customer operations and business workflows.